Feedback Submission: The module/system allows clients to easily submit their feedback through a user-friendly interface. This can be in the form of text comments, ratings, or even attachments such as images or documents.
Feedback Categorization: It offers the ability to categorize feedback based on various criteria such as product/service features, customer support, usability, or any other relevant categories. This helps businesses to analyze and address specific areas of improvement.
Tracking and Monitoring: The module/system provides businesses with a centralized platform to track and monitor feedback in real-time. This allows them to stay up-to-date with the latest feedback trends and identify any emerging issues or patterns.
Collaboration and Assigning Tasks: It allows businesses to assign tasks and collaborate with team members to address feedback effectively. This ensures that feedback is not only acknowledged but also acted upon promptly.